Upon making a reservation your credit cards details will be taken to secure the booking, at this time no payment will be processed. Upon arrival at the hotel full payment for your reservation will be required, unless alternative arrangements have been made prior to arrival. Guests who wish to pay by cash must produce a positive means of identification such as a Driving Licence or Passport. We accept Visa, MasterCard and American Express credit cards and all UK bank debit cards.


Should you need to cancel your reservation no charge will be made if your cancellation is received by the hotel in writing up to 48 hours prior to the day of arrival. Any cancellations received within 48 hours of your arrival will be charged in full.


During major local events such as Glorious Goodwood, The Revival, Festival of Speed, Christmas and New Year etc payment in full is required at the time of booking and is non refundable in the event of any cancellation. Details of these dates are available from our reservations team.

No Shows:

Any no shows will be treated as non cancelled rooms and will be charged at the full rate. If the reservation is for more than one night a charge will be made for the first 48 hours ie two nights.


All extras charged to your room must be settled on departure. Should this not happen the outstanding amount will be charged to the credit card given to secure the booking.

Credit Card Details:

All credit and debit card details are held on an independent server.


Please note, that as is UK law, we are a non smoking hotel and guests who smoke in the bedrooms will be charged a minimum of two nights at full rack rate.


We hold a database of all our guests email addresses and from time to time you may be sent additional marketing information. Our database is never released to any third parties. Should you not wish to receive information from us there is an opportunity to decline on your registration form which will be given to you on arrival.

We reserve the right to refuse reservations and change our terms and conditions without prior notice.
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